Hotel Front Office Manager
About The Position
Ascent Hospitality is seeking a hands-on, guest-focused Front Office Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette in West Lafayette, Indiana. The role supports daily hotel operations and delivers a welcoming guest experience while coaching a team that helps guests feel at home. The manager oversees front desk operations, leads and supports team members, responds to guest feedback, and helps achieve front office and hotel performance goals. The role also maintains Hilton brand standards, accurate records, and a safe, organized front desk. Pay is $20–$24 per hour, negotiable based on experience and qualifications.
Requirements
- Hotel front desk or guest-service experience.
- Strong communication, organization, and problem-solving skills.
- A positive, dependable, guest-first approach.
- Comfort working with hotel systems and supporting a flexible hotel schedule.
Nice To Haves
- Supervisory experience preferred.
- Hilton brand experience is a plus.
Responsibilities
- Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
- Lead, train, schedule, and support front desk team members.
- Respond to guest feedback and help resolve concerns promptly.
- Support room revenue, occupancy, labor, and front office performance goals.
- Maintain Hilton brand standards, accurate records, and a safe, organized front desk.
Benefits
- Competitive pay rate
- Comprehensive benefits package
- 401(k) with employer match
- Paid time off and holiday pay
- Insurance plan options
- Hotel team member discounts
- Employee recognition and appreciation programs
- Career growth and advancement opportunities
- Supportive corporate leadership team
- Opportunity to make a direct impact on hotel performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
