Retail Assistant Store Manager

Office Depot • Houston, TX

3d

About The Position

The Retail Assistant Store Manager at Office Depot helps drive total sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities. This leader helps create a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role is a Key Carrier and leader on duty. The position requires a flexible schedule, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. Periodic comprehensive third-party background checks may be required.

The Assistant Store Manager partners with store management to deliver customer satisfaction, execute selling techniques and sales training, and develop associates. The role supports efficient merchandise processing, operational improvements, profitability initiatives, and coaching. It also provides ongoing direction and training to store associates, including Print Services associates, and contributes input on performance, certifications, and competencies.

When serving as an External Key Carrier, the Assistant Store Manager is responsible for building and associate safety and security in the absence of other managers, opening and closing procedures, store alarm activation and deactivation, cash handling, daily store balancing, and loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. The company states that it is committed to a safe and healthy work environment and expects coworkers to work safely and address potential hazards. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions. The posting will remain open for at least three days and expire once the position is filled.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Leadership ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate and work as a team player.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure the execution of Office Depot selling techniques and sales training across the store.
• Help train and develop associates, and model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability through initiatives to improve conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager when assessing associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing responsibilities, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.
• Competitive salaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED