Mental Health Associate Jobs

About The Position

Requirements

• At least 2 years of full-time, high-quality customer-facing experience.
• A track record of meeting goals or performance targets and self-motivation to continue improving.
• Ability to build trust quickly and help people feel comfortable.
• Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
• Strong active listening skills, including recognizing what clients mean as well as what they say.
• Ability to manage a high volume of interactions without compromising quality.

Nice To Haves

• Experience in hospitality, retail, concierge, sales-adjacent, or premium-service environments is strongly preferred.
• Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

• Guide clients through available options with clarity, patience, and a consultative approach while encouraging them to take the next step.
• Listen carefully, ask relevant questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute consistently and accountably to team performance goals.
• Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without pressure.
• Coordinate handoffs between internal teams to maintain a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after one year.
• 10 paid holidays.
• Significant growth and promotion potential.