Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to provide high-touch, relationship-driven support to clients. The role guides clients through their options and next steps, helping them feel informed, confident, and supported while meeting individual performance expectations. It may suit candidates with experience in premium customer service, hospitality, retail, concierge, sales-adjacent, or other high-standard service environments. The position follows a condensed schedule of three 13-hour shifts. Serenity describes significant growth and promotion potential as the company expands. Employment is contingent upon successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue raising performance.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and remain focused on outcomes.
- Strong active listening skills, including understanding what clients mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options using a clear, patient, consultative approach and encourage them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Address objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
