Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to support clients in understanding their options, navigating next steps, and feeling supported throughout the process. This is a high-touch, relationship-driven, client-facing role with performance expectations. The associate is measured on how effectively they help clients move forward and is expected to balance a quality client experience with individual and team results. The position is full-time and on-site, with a condensed schedule of three 13-hour shifts. Compensation is $22 per hour. Serenity describes itself as a company delivering advanced, evidence-based solutions and says it invests in client-facing employees who perform well and care about clients. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and remain focused on outcomes.
- Strong active-listening skills, including understanding what clients mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium-service environments is strongly preferred.
- Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Respond to objections and hesitations calmly and persistently, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
