Member Sales Associate
About The Position
Serenity is hiring a full-time, on-site Member Sales Associate for its growing client-facing team. This is a high-touch, relationship-driven role focused on helping clients understand their options, navigate next steps, and feel supported while meeting individual and team performance expectations. The role may suit someone with experience in premium customer service, hospitality, retail, concierge, sales-adjacent, or other high-standard service environments. The associate will guide clients through available options using a clear, patient, consultative approach; listen and document information accurately; address concerns with composure; coordinate internal handoffs; and follow up to maintain progress. The schedule consists of three 13-hour shifts in a condensed work week. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection without taking it personally, learn from it, and stay focused on outcomes.
- Strong active-listening skills, including understanding what people mean beyond their literal words.
- Ability to manage a high volume of interactions without sacrificing quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain progress and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after year one
- 10 paid holidays
- Significant growth and promotion potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
