Member Sales Associate
About The Position
Serenity is hiring a Member Sales Associate for its growing, client-facing team. This is a high-touch, relationship-driven role focused on helping clients understand their options, navigate next steps, and feel supported while moving toward decisions and outcomes. The role has performance expectations and is suited to people with experience in premium customer service, hospitality, or other environments where both quality and results matter. The associate uses a consultative approach to guide clients, listens carefully, records information, manages objections, follows up, and coordinates handoffs between internal teams. Success includes meeting individual KPIs and contributing consistently to team goals. Serenity describes its client-facing teams as central to the client experience and says it invests in employees who perform and genuinely care about clients. The position is full-time and on-site, with a condensed schedule of three 13-hour shifts. Compensation is $22 per hour in accordance with Colorado's Equal Pay for Equal Work Act. Employment is contingent on successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue raising the bar.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection without taking it personally, learn from it, and remain focused on outcomes.
- Strong active-listening skills, including the ability to understand what people mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days at the start, increasing to 15 after one year.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
