Member Sales Associate
About The Position
Serenity is hiring a Member Sales Associate to join its client-facing team. This is a high-touch, relationship-driven role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported while encouraging them to move forward. Performance is measured by the associate’s ability to advance clients through the process and contribute to team results. The role is suited to people with experience in premium customer service, hospitality, retail, concierge, sales-adjacent, or other high-quality service environments. Serenity describes its work as delivering advanced, evidence-based solutions and says its client-facing teams are central to the client experience. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and self-motivation to continue improving.
- Ability to build trust quickly and make people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active-listening skills, including understanding what people mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or a desire to grow into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options using a clear, patient, consultative approach, and confidently encourage them to take the next step.
- Listen carefully, ask appropriate questions, and accurately document client information.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to help ensure a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days initially, increasing to 15 after the first year.
- 10 paid holidays.
- Growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
