Member Sales Associate
About The Position
Serenity is hiring a Member Sales Associate for its client-facing team. This high-touch, relationship-driven role focuses on helping clients understand their options, navigate next steps, and feel supported while meeting individual and team performance expectations. The role may suit someone with experience in premium customer service, hospitality, or another environment where quality and outcomes are both important. The schedule consists of three 13-hour shifts per week. The position pays $22 per hour. Employment is contingent upon successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue raising performance.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection, learn from it, and stay focused on outcomes.
- Strong active listening skills, including understanding what people mean beyond their exact words.
- Ability to manage a high volume of interactions without reducing quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, directing clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
