Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to support clients through a high-touch, relationship-driven process. The role involves explaining available options, helping clients understand next steps, and providing supportive, consultative guidance while working toward individual and team performance goals. The associate coordinates with internal teams and follows up with clients to maintain a seamless experience and keep the process moving. The schedule is a condensed work week of three 13-hour shifts. Serenity describes itself as a driven company delivering advanced, evidence-based solutions and says it invests in client-facing employees. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active listening skills, including recognizing what clients mean as well as what they say.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium-service environments is strongly preferred.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach while encouraging them to take the next step.
- Listen carefully, ask relevant questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after one year.
- 10 paid holidays.
- Significant growth and promotion potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
