Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to join its client-facing team. This is a high-touch, relationship-driven role focused on helping clients understand their options, navigate next steps, and feel supported while achieving performance results. The associate uses a consultative approach to guide clients and encourage them to move forward, while maintaining a high-quality client experience. The position is on-site and full-time, with a condensed schedule of three 13-hour shifts. Compensation is $22 per hour. Serenity describes itself as a company delivering advanced, evidence-based solutions and says it invests in client-facing employees who perform well and care about the clients they serve. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets, with self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection without taking it personally, learn from it, and stay focused on outcomes.
- Strong active-listening skills, including understanding what clients mean beyond their exact words.
- Ability to manage a high volume of interactions without allowing quality to slip.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium-service environments is strongly preferred.
- Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and accurately document client information.
- Work toward individual KPIs and contribute consistently to team performance goals.
- Address objections and hesitations with composure and persistence, redirecting clients toward solutions without applying pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
