Member Sales Associate
About The Position
Serenity is seeking a client-facing Member Sales Associate for a high-touch, relationship-driven role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported throughout the process, while being measured on their ability to move clients forward. The position may suit someone with experience in premium customer service, hospitality, retail, concierge, sales-adjacent, or other high-quality service environments. The role is on-site and full-time, with a condensed schedule of three 13-hour shifts. Serenity describes itself as a driven company delivering advanced, evidence-based solutions and says its client-facing teams are central to clients’ experience. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active-listening skills, including recognizing what people mean beyond their literal words.
- Ability to manage a high volume of interactions without sacrificing quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or a desire to grow into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to provide a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after one year.
- 10 paid holidays.
- Significant growth and promotion potential as the company expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
