Member Sales Associate

Serenity Mental Health Centers • Chandler, AZ

13d • Onsite

About The Position

Serenity is seeking a Member Sales Associate to help clients understand their options, navigate next steps, and feel supported throughout the process. This is a high-touch, relationship-driven, client-facing role with performance expectations, including individual KPIs and team goals. The position is on-site and full-time, with a condensed schedule of three 13-hour shifts. Serenity describes itself as a growing company delivering advanced, evidence-based solutions and investing in client-facing employees who perform and care about their clients.

Requirements

• At least 2 years of full-time, high-quality customer-facing experience.
• A track record of meeting goals or performance targets and the self-motivation to continue raising the bar.
• Ability to build trust quickly and help people feel comfortable.
• Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
• Strong active-listening skills, including understanding what clients mean beyond their literal words.
• Ability to manage a high volume of interactions without compromising quality.

Nice To Haves

• Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
• Some leadership experience or interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

• Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
• Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute consistently and accountably to team performance goals.
• Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without pressure.
• Coordinate handoffs between internal teams to maintain a seamless client experience.
• Follow up with clients to maintain momentum and ensure nothing falls through the cracks.

Benefits

• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days at the start, increasing to 15 after one year.
• 10 paid holidays.
• Significant growth and promotion potential as Serenity expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed