Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to join its client-facing team. This is a high-touch, relationship-driven role in which the associate helps clients understand their options, navigate next steps, and feel supported while working toward performance outcomes. The role is suited to candidates with experience in premium customer service, hospitality, or other environments where both quality and results matter. The schedule is a condensed work week of three 13-hour shifts. Serenity describes competitive pay and growth and promotion potential. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of achieving goals or performance targets and self-motivation to continue raising the bar.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection, learn from it, and remain focused on outcomes.
- Strong active listening skills, including understanding what clients mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or a desire to grow into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Address objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to support a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after the first year
- 10 paid holidays
- Growth and promotion potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
