Member Sales Associate

Serenity Mental Health Centers•Layton, UT

13d•Onsite

About The Position

Serenity is seeking a relationship-driven Member Sales Associate to guide clients through their available options, help them understand next steps, and support them throughout the process. This high-touch, client-facing role combines premium customer service with performance expectations, including individual KPIs and team goals. The position is on-site and full-time, with a condensed schedule of three 13-hour shifts. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

At least 2 years of full-time, high-quality customer-facing experience.
A track record of meeting goals or performance targets and the self-motivation to continue improving.
Ability to build trust quickly and help people feel comfortable.
Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
Strong active-listening skills, including the ability to understand what clients mean beyond their exact words.
Ability to manage a high volume of interactions without compromising quality.

Nice To Haves

Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.

Responsibilities

Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
Work consistently toward individual KPIs and contribute to team performance goals.
Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without applying pressure.
Coordinate handoffs between internal teams to maintain a seamless client experience.
Follow up with clients to maintain momentum and ensure no steps are missed.