Member Sales Associate
About The Position
Serenity is hiring a full-time, on-site Member Sales Associate for its client-facing team. This is a high-touch, relationship-driven role focused on helping clients understand their options, navigate next steps, and feel supported while meeting individual performance expectations and contributing to team results. The role is suited to people with strong customer-facing experience in premium service, hospitality, retail, concierge, or sales-adjacent environments. The schedule consists of three 13-hour shifts per week. Serenity describes itself as a driven company delivering advanced, evidence-based solutions and says its client-facing teams are central to the client experience. Employment is contingent upon successfully completing a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets, with self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active-listening skills, including recognizing what people mean beyond their exact words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or a desire to grow into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and accurately and thoroughly document client information.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without applying pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days at the start, increasing to 15 after the first year
- 10 paid holidays
- Growth and promotion potential
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
