Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to join its client-facing team. This is a high-touch, relationship-driven role with performance expectations. The associate helps clients understand their options, navigate next steps, and feel supported throughout the process, while being measured on their ability to move clients forward. The role may suit candidates with backgrounds in premium customer service, hospitality, or other environments where quality and outcomes are important. The schedule is a condensed work week of three 13-hour shifts. Serenity describes itself as a company delivering advanced, evidence-based solutions and says its client-facing teams are central to the client experience. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue raising the bar.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and stay focused on outcomes.
- Strong active listening skills, including the ability to understand what people mean as well as what they say.
- Ability to manage a high volume of interactions without letting quality slip.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or a desire to grow into leadership; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, while encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting clients toward solutions without pressure while maintaining momentum.
- Coordinate handoffs between internal teams to help ensure a seamless client experience.
- Follow up with clients to maintain momentum and ensure nothing falls through the cracks.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Significant growth and promotion potential as Serenity expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
