Member Sales Associate
About The Position
Serenity is hiring a full-time, on-site Member Sales Associate for its growing client-facing team. This high-touch, relationship-driven role helps clients understand their options, navigate next steps, and feel supported while moving toward decisions. The associate is responsible for delivering a high-quality client experience while meeting individual performance expectations and contributing to team results. Candidates with experience in premium customer service, hospitality, retail, concierge, sales-adjacent, or other high-standard service environments may find the role familiar. The schedule consists of three 13-hour shifts per week. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and remain focused on outcomes.
- Strong active listening skills, including the ability to recognize what clients mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or an interest in developing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach, encouraging them to take the next step.
- Listen carefully, ask appropriate questions, and accurately and thoroughly document client information.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations with composure and persistence, directing clients toward solutions without applying pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure no follow-up items are missed.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after one year.
- 10 paid holidays.
- Significant growth and promotion potential as the company expands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
