Member Sales Associate
About The Position
Serenity is seeking a Member Sales Associate to support clients through a high-touch, relationship-driven sales experience. The associate helps clients understand their options, navigate next steps, and feel supported while working toward individual performance measures and team goals. The role is suited to candidates with experience in premium customer service, hospitality, retail, concierge, sales-adjacent, or other high-quality client-facing environments. The position is full-time and on-site, with a condensed schedule of three 13-hour shifts. Compensation and benefits include competitive pay, 90% employer-paid medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, and paid holidays. Serenity describes significant opportunities for growth and promotion as the company expands. Employment is contingent on successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time, high-quality customer-facing experience.
- A track record of meeting goals or performance targets and the self-motivation to continue improving.
- Ability to build trust quickly and help people feel comfortable.
- Ability to handle rejection constructively, learn from it, and remain focused on outcomes.
- Strong active-listening skills, including the ability to understand what clients mean beyond their literal words.
- Ability to manage a high volume of interactions without compromising quality.
Nice To Haves
- Experience in hospitality, retail, concierge, sales-adjacent, or premium service environments is strongly preferred.
- Some leadership experience or an interest in growing into a leadership role; team leads and shift supervisors are encouraged to apply.
Responsibilities
- Guide clients through available options using a clear, patient, consultative approach and encourage appropriate next steps.
- Listen carefully, ask relevant questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute consistently and accountably to team performance goals.
- Handle objections and hesitations calmly and persistently, redirecting clients toward solutions without applying pressure.
- Coordinate handoffs between internal teams to maintain a seamless client experience.
- Follow up with clients to maintain momentum and ensure no next steps are missed.
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after one year
- 10 paid holidays
- Significant growth and promotion potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
