Medical Administrative Assistant Jobs

About The Position

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
• Active phlebotomy certification to practice in California.
• Strong customer-service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multidisciplinary teams.
• Ability to demonstrate confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
• Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

• Experience working with remote teams.

Responsibilities

• Use the C-I-CARE framework in clinical and administrative interactions, supporting patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach.
• Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
• Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
• Answer patient messages, follow up on lab cases, and support providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and problem-solving, and by supporting providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
• Use the organization's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate with teammates and complete daily work.

Benefits

• Paid sabbatical for every five years of service.
• Free One Medical memberships for the employee, friends, and family.
• Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
• Medical, dental, and vision plans.
• Pre-tax commuter benefits.
• Option to cash out up to 40 accrued PTO hours per year.
• 401(k) match.
• Credit toward emergency childcare.
• Company-paid maternity and paternity leave.
• Company-paid basic life insurance.
• Company-paid short-term and long-term disability insurance.