Phlebotomist / Administrative Assistant (Seaport)

One Medical•Boston, MA

4d•$24 - $26•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide an exceptional patient experience at its Seaport office. The role combines venipuncture and other clinical support with front-desk and administrative responsibilities. The employee is a first point of contact for patients, supports their care journey, helps remove barriers to care, and maintains the office’s appearance and welcoming environment. The role also provides support as requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate brings strong specimen collection skills, interpersonal communication, empathy, customer service, problem-solving, and adaptability. The position is full time at 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m. The work is based at One Medical’s Seaport office in Boston, Massachusetts. The stated pay range is $24 to $26 per hour, based on a standard full-time schedule. Compensation may vary based on factors such as skills, experience, and work location.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.