Phlebotomist / Administrative Assistant (Seaport)

One Medical•Boston, MA

3d•Onsite

About The Position

As a One Medical Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, you will provide venipuncture and other clinical support services while helping patients have an exceptional in-office care experience. You will serve as a patient ambassador and first point of contact, support the patient’s care journey, remove barriers to care, and help maintain a welcoming, on-brand office environment. The role combines specimen collection with front-desk, administrative, and patient-support duties and requires empathy, strong communication, service orientation, adaptability, and problem-solving skills. The position is full time, 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m. It is based at One Medical’s Seaport office in Boston, Massachusetts. The stated pay range is $24 to $26 per hour; total compensation may vary based on candidate-specific factors and may include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action to address challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem-solving, and by supporting providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.