Phlebotomist / Administrative Assistant

One Medical•Hanover, NH

1d•Onsite

About The Position

One Medical is hiring a Phlebotomist / Administrative Assistant, internally called a Lab Services Specialist / Member Support Specialist, for its Hanover, NH office. The role provides venipuncture and other clinical support while creating an exceptional, patient-centered in-office experience. The employee serves as an ambassador and first point of contact for patients, helps remove barriers to care, and maintains the appearance and organization of the office. They also provide support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection, patient service, administrative and front-desk work, and office upkeep. Team members are expected to communicate effectively, show empathy and compassion, solve problems, adapt to changing needs, and contribute to a collaborative team environment. The position is full-time, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 5:30 p.m. The schedule may change based on business direction. Starting pay is $19.00 per hour based on a full-time schedule.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services related to stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
Regular team members working 24 or more hours per week and their dependents are eligible for benefits starting on the team member's date of hire.