Phlebotomist / Administrative Assistant
About The Position
One Medical is seeking a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support patients at an office focused on its Senior Health population (age 65+). The role combines venipuncture and other clinical support with front-office and administrative work. The position serves as a first point of contact and patient ambassador, helping deliver an exceptional in-office experience, removing barriers to care, and maintaining the appearance and readiness of the office. The role also provides other support as requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate combines accurate specimen collection with strong interpersonal, service, communication, and problem-solving skills. They work collaboratively with patients and teammates, respond flexibly to patient and team needs, and contribute to an empathetic, feedback-oriented culture. This is a full-time, 40-hour-per-week role based at a One Medical office in Atlanta, Georgia. Eight-hour shifts generally take place Monday through Friday between 8 a.m. and 5 p.m.; the schedule may change based on business direction.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
- Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- High school diploma or equivalent.
- Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multidisciplinary teams.
- Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
- Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Nice To Haves
- Experience working with remote teams.
Responsibilities
- Use the C-I-CARE interaction framework in clinical and administrative patient interactions, supporting patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach.
- Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
- Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages where applicable, vaccines, PPD tests, and swabs.
- Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
- Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
- Complete front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
- Contribute to team development by participating in rounds, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
- Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
- Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Benefits
- Paid sabbatical for every five years of service.
- Free One Medical memberships for the employee, friends, and family.
- Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
- Competitive medical, dental, and vision plans.
- Pre-tax commuter benefits.
- Option to cash out up to 40 accrued PTO hours per year.
- 401(k) match.
- Credit toward emergency childcare.
- Company-paid maternity and paternity leave.
- Company-paid basic life insurance.
- Company-paid short-term and long-term disability insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
