Phlebotomist / Administrative Assistant (Newton)

One Medical•Boston, MA

1d•Onsite

About The Position

One Medical is seeking a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide an exceptional in-office patient experience. The role combines venipuncture and other clinical support with administrative and front-of-house work. The position serves as a first point of contact for patients, supports providers and operations staff, and helps maintain a welcoming, well-organized office environment. The successful candidate uses compassionate, effective communication and strong customer service to support patients throughout their care journey. Responsibilities include patient intake, schedule management, specimen collection and processing, additional clinical procedures, follow-up, and clerical support. The role also contributes to team development, office upkeep, and daily work through One Medical’s technology systems. This is a full-time, 40-hour-per-week position based at the Newton office in Boston, Massachusetts, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:00 p.m.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide other job-related support as assigned by management.