Phlebotomist / Administrative Assistant (Newton)

One Medical•Boston, MA

2d•$24 - $26•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office patient experience. The role serves as a first point of contact and patient ambassador, supporting patients throughout their care journey and helping ensure the office is welcoming and consistent with the One Medical experience. The position combines specimen collection and clinical support with front-desk and administrative work. The successful candidate uses strong interpersonal, communication, and problem-solving skills to provide compassionate, customer-focused care, support providers and teammates, and adapt to changing patient and team needs. This is a full-time, 40-hour-per-week role at the Newton office in Boston, Massachusetts, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:00 p.m. The work schedule may change based on business direction. The compensation range is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation may vary based on candidate-specific factors, including skills, experience, and work location, and may include benefits. Eligible regular team members working at least 24 hours per week and their dependents receive benefits starting on the team member’s hire date.

Requirements

At least six months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively when faced with new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid Basic Life Insurance.
Company-paid short-term and long-term disability insurance.