Phlebotomist / Administrative Assistant

One Medical•San Rafael, CA

12h•$26 - $28•Onsite

About The Position

As a One Medical Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant), you will provide venipuncture and other clinical support services while delivering an exceptional experience for patients. You will serve as a patient ambassador and first point of contact, help remove barriers to care, and maintain the look and feel of the office. Flex team members support multiple offices. You may also provide support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection with front-desk and administrative support. It requires strong interpersonal, verbal, and written communication skills; empathy and compassion; adaptability; and a focus on customer-centric care. The position is full-time, 40 hours per week, with eight-hour weekday shifts generally scheduled between 7:30 a.m. and 5:30 p.m. in San Rafael, California. The schedule may change based on business direction.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Short-term and long-term disability insurance paid by One Medical.
Benefits eligibility for regular team members working 24 or more hours per week and their dependents, beginning on the team member's hire date.