Administrative Medical Assistant Internal Medicine

Banner Health•Phoenix, AZ

8d•Onsite

About The Position

The Administrative Medical Assistant supports the care team by performing administrative and indirect-care tasks that help deliver direct medical care. The role uses the Electronic Health Record (EHR) and other resources to assess patient health status and identify care gaps before appointments. It requires specialized knowledge, judgment, and communication skills to help ensure patients receive appropriate care in a culturally and linguistically appropriate manner. Patient contact by telephone is a critical part of the position. The position is based at BUMG Arcadia Specialties in Phoenix, Arizona, and works Monday through Friday from 8:00 a.m. to 4:30 p.m. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program and obtain national certification within 12 months of hire. Banner Health describes opportunities for training, education, and career development.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification is required within one year of hire. Accepted certifications include RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT.
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Review patient charts to support coordinated care.
Assist providers with examinations and minor in-office procedures, which may include measuring blood pressure, respiration, heart rate or pulse, and temperature; performing phlebotomy, ear irrigation, and EKGs; and serving as a chaperone when needed.
Use universal blood and body fluid precautions and personal protective equipment as needed.
Prioritize patient flow through the clinical process.
Use evidence-based guidelines and standing orders, as appropriate, to identify preventive and maintenance care gaps.
Use the EHR to obtain medical information when communicating with patients or the care team about preventive care, chronic care, medications, high-risk patients, and patients not recently seen in the clinic.
Collaborate with the care team to meet performance metrics and clinical quality measures, and identify areas for improvement based on performance results when applicable.
Maintain clinical skills and provide direct patient care as needed.
Complete required onboarding and orientation activities, including simulation training, and participate in Annual Clinical Education Days as needed or directed.