Medical Assistant, Internal Medicine

Mass General Brigham • Danvers, MA

3d • Onsite

About The Position

The Medical Assistant supports healthcare teams with clinical and non-clinical patient services under the direction of healthcare providers. The role includes direct patient interaction, collaboration with physicians, nurse practitioners, and nursing staff, and helping ensure efficient care and patient comfort.

This onsite role is based at an Internal Medicine practice at 194 North Street in Danvers, Massachusetts, and is scheduled for 36 hours per week, Monday through Friday. The typical schedule is 8:00 AM–4:30 PM, with Wednesday as a shorter day starting at 8:00 AM. The Medical Assistant will be paired 1:1 with a provider who is in the clinic three days per week. On those days, the assistant primarily supports that provider; on the other two days, they help cover the broader team and support daily practice operations.

The practice describes itself as a fully staffed, collaborative team with an involved Medical Director and supportive leadership. It includes six physicians, four nurse practitioners, and 10 Medical Assistants, and aims to maintain a 1:1 provider-to-MA ratio. Clinical educators and onsite preceptors provide hands-on training and real-time guidance. The workplace culture celebrates team achievements, milestones, and special moments.

Requirements

• High school diploma or equivalent required.
• Direct Medical Assistant experience or medical-field work: 1–2 years required.
• The position requires patient care.
• For providing immunizations, certification or three years of experience administering a vaccine and provider supervision are required.
• Experience cannot be accepted in lieu of a degree.

Nice To Haves

• Associate's degree in Medical Assisting preferred.
• Basic Life Support (BLS) certification preferred.
• National Certified Medical Assistant certification preferred.
• Medical Assistant course or diploma program, or a minimum of one year of professional experience, strongly preferred.
• National MA certification through AAMA, AMT, NHA, or NCCT strongly preferred.
• Epic experience strongly preferred.
• Ambulatory/outpatient experience strongly preferred.
• Primary care experience strongly preferred.
• At least two years of Medical Assistant experience preferred.

Responsibilities

• Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
• Escort patients to examination rooms, prepare equipment for healthcare providers, interview patients to obtain medical information, measure vital signs, weight, and height, and record information in medical records.
• Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials to reinforce patient education.
• Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients using a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy when competence is demonstrated.
• Maintain immunization inventory and check expiration dates.
• Provide immunizations when applicable, subject to the stated certification or experience requirement and provider supervision.
• Help improve departmental quality initiatives, such as use of two patient identifiers and hand hygiene.
• Support a provider primarily on the provider's three clinic days and assist the broader team with coverage and daily operations on the other two days.

Benefits

• Comprehensive benefits package (specific benefits are not listed).
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED