Medical Administrative Assistant - Urgent Care - SRS Santee - Full-Time (0.9) - Variable Shift

Sharp HealthCare•Santee, CA

About The Position

Represent Sharp Rees-Stealy by providing patients with appointments, information, and operational support for the assigned department. Provide clinical nursing support within the established scope of practice, demonstrating technical expertise and competence. Deliver customer service consistent with Sharp’s Mission and Goals. This full-time position is based at SRS Santee in Urgent Care and works a variable shift consisting of nine-hour shifts, with an AWS hours requirement of 9/40. Weekend work is required every other weekend. The stated hourly pay range is $26.320–$36.830, with a midpoint of $32.890. Actual pay depends on factors including experience, skills, education, internal equity, marketplace factors, role requirements, and employer business practices.

Requirements

Completion certification from a Medical Assistant Program.
American Heart Association Basic Life Support for Healthcare Professionals (AHA BLS Healthcare) certification; required.
Proficiency in medication administration and clinical skills and office procedures.
Effective interpersonal and customer-service skills.
Strong professional oral and written communication skills.
Ability to diffuse volatile situations and use sound judgment and tact when dealing with patients.
Typing proficiency of at least 30 words per minute with zero to two errors, and ability to proofread work.

Nice To Haves

One year of Medical Assistant experience in a related clinical area.
Experience in customer service, computer skills, and telephone work in an office setting.
Certified Medical Assistant (CMA), California Certifying Board for Medical Assistants.
Hospital Corpsman (HM), U.S. Navy.
Bilingual English/Spanish skills.

Responsibilities

Provide direct patient care and perform clinical tasks within the established scope of practice; use universal precautions and follow infection-control procedures.
Ensure medications are verified by licensed personnel before administration; maintain knowledge of medications and administration techniques.
Listen to patients, gather relevant information, recognize urgency, route concerns to providers, and return calls according to provider instructions.
Schedule appointments as needed and according to guidelines; confirm future appointments, notify providers of no-shows, schedule additions, or same-day cancellations, and perform other site scheduling tasks.
Document information clearly in clinical records and departmental logs; prepare and monitor schedules, labels, reports, and charge-ticket route slips accurately.
Provide patient education and materials in partnership with providers, and explain available services, forms, and directions.
Participate in clinical projects, quality assurance activities, in-services, customer-service training, mock codes, pharmacy fairs, meetings, and training.
Maintain required departmental certifications and proficiency, including applicable DOT drug and alcohol testing, audio CAOHC, and pulmonary function testing.
Support communication and teamwork by sharing feedback, suggesting solutions, assisting colleagues, acting as a positive role model, and floating to other departments or sites when needed.
Treat patients, providers, coworkers, and visitors courteously; explain provider delays, help keep patients comfortable, and protect patient privacy and confidentiality.
Follow telephone protocols, including answering within four rings, taking complete and accurate messages, checking with callers before placing them on hold, and properly announcing transferred calls.
Maintain supply levels, patient brochures, and exam preparations; report needed repairs or maintenance and maintain a safe environment.
Recognize potential emergencies in the waiting area, notify a provider or nurse immediately, and know procedures for activating emergency response systems.
Follow cash receipt procedures for collecting co-payments, securing the cash drawer, and preparing daily deposits; remain familiar with patient account and billing information.
Attend mandatory safety training and follow fire, disaster, and other safety procedures.
Type proficiently and accurately at a minimum of 30 words per minute with zero to two errors, and proofread work.
Perform other duties as required by the Director, Patient Care Manager, Coordinator, Lead, or Supervisor.