Urgent Care Medical Assistant

EXPRESS PAIN AND URGENT CARE PLLC • Austin, TX

8d • Onsite

About The Position

Epic Pain Management is seeking a reliable, organized, and patient-focused Urgent Care Medical Assistant for its Austin, Texas location. This full-time role provides direct clinical and administrative support to physicians, Nurse Practitioners, Physician Assistants, and other authorized healthcare professionals within the Urgent Care services. The Medical Assistant supports patient flow by preparing patients for evaluation, obtaining and documenting clinical information, assisting with diagnostic testing and procedures, maintaining examination rooms, and supporting providers throughout patient encounters.

The role also cross-trains in front desk operations, including patient check-in, check-out, registration, scheduling, and other administrative tasks needed to support clinic operations. The position is a primary clinical point of contact after check-in and includes rooming patients, taking vital signs, documenting chief complaints and histories, reviewing medications and allergies, preparing patients for evaluation, assisting with ordered testing and treatments, and maintaining accurate clinical documentation.

When appropriately trained, competent, authorized, and supported by applicable provider orders and Company procedures, the Medical Assistant may assist with point-of-care testing, specimen collection, injections, medication administration, wound care, splinting, EKGs, and other Urgent Care services. The role requires prompt communication of abnormal vital signs, significant reported symptoms, changes in condition, or other clinical concerns to an appropriate licensed healthcare professional. The Medical Assistant does not independently diagnose conditions, interpret diagnostic results, prescribe medications, determine treatment plans, or provide medical advice.

Schedule: Monday through Friday, 8:00 AM–5:00 PM. The position is based at Epic Pain Management's Austin location and may provide support at other company locations or clinical areas when assigned according to organizational needs.

Requirements

• High school diploma or General Education Diploma (GED).
• Completion of an accredited or recognized Medical Assistant training program.
• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent recognized Medical Assistant certification.
• Current Basic Life Support (BLS) certification, or ability to obtain it within the timeframe established by Epic Pain Management.
• Working knowledge of medical terminology.
• Experience with patient intake, rooming, vital signs, and clinical documentation.
• Ability to perform point-of-care testing and specimen collection when appropriately trained and competent.
• Ability to assist with EKG acquisition when trained and competent.
• Ability to prepare and administer applicable injections or medications when appropriately trained, competent, authorized, and supported by an order.
• Ability to assist with wound care, splinting, and other applicable Urgent Care procedures when trained and competent.
• Proficiency with Electronic Medical Record (EMR) systems.
• Strong communication, organization, time-management, and multitasking skills.
• Excellent attention to detail and documentation accuracy.
• Ability to work effectively in a fast-paced, high-volume clinical environment.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.
• Willingness and ability to cross-train and perform front desk duties as needed.
• Dependable, adaptable, and professional.
• Availability to work Monday through Friday, 8:00 AM–5:00 PM.
• Regular and reliable attendance and punctuality; these are essential functions of the position.

Nice To Haves

• Previous Medical Assistant or comparable outpatient clinical experience.
• Urgent Care experience.
• Athenahealth/AthenaOne experience.
• Bilingual ability in English and Spanish.
• Experience with patient registration, scheduling, and insurance verification.

Responsibilities

• Greet, prepare, identify, escort, and room Urgent Care patients efficiently and compassionately.
• Obtain and document chief complaints, reason for visit, medical and surgical history, medications, allergies, social history, and vital signs.
• Review and update medication and allergy information in the Electronic Medical Record (EMR).
• Promptly communicate abnormal vital signs, significant clinical concerns, apparent changes in patient condition, and workflow barriers to appropriate personnel.
• Prepare patients and examination rooms for provider evaluation and ensure required clinical information is available.
• Assist authorized clinical professionals with examinations, provider-ordered procedures, specimen collection and handling, point-of-care testing, EKG acquisition, respiratory or infectious-disease testing, injections and medication administration, wound care, dressing changes, splinting, bracing, and minor procedures when trained, competent, and authorized.
• Document testing information and clinical information accurately, objectively, completely, and promptly in the EMR; route results for provider review and medical questions to licensed professionals.
• Maintain patient confidentiality and safeguard Protected Health Information (PHI); comply with HIPAA and Company privacy requirements.
• Maintain clean, organized, safe, patient-ready examination rooms; disinfect rooms and patient-contact surfaces, restock supplies, monitor expiration dates and supply levels, and dispose of sharps and biohazards properly.
• Follow aseptic technique, infection-prevention, standard precaution, bloodborne pathogen, PPE, sharps safety, and exposure-control procedures.
• Support room turnover and patient flow; promptly report damaged, malfunctioning, missing, or unsafe equipment.
• Cross-train and provide front desk support, including check-in, check-out, registration, scheduling, demographic and insurance updates, answering calls, collecting copayments and processing payments, and maintaining administrative records.
• Coordinate with clinical and front desk personnel and provide front desk coverage during absences, increased volume, and other staffing needs.
• Collaborate with the Urgent Care Clinical Supervisor and multidisciplinary personnel regarding workflow, patient volume, room assignments, operational needs, and patient concerns.
• Follow escalation procedures when a patient's condition requires immediate licensed clinical evaluation.
• Demonstrate compassion, patience, professionalism, and respect with patients and visitors; maintain dependable attendance, punctuality, accountability, and teamwork.
• Participate in required clinical training and competency assessments and maintain required certifications and clinical competencies.
• Provide support at other Epic Pain Management locations or clinical areas when assigned and perform other job-related duties as assigned by management.

Benefits

• PTO and paid holidays.
• 401(k) with 4% employer match.
• 80% employer-paid medical insurance for employees.
• Optional low-cost dental, vision, and family plans.
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED