Urgent Care Medical Assistant

Banner Health

7d • Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care at Banner Health Urgent Care by assisting healthcare providers with clinical procedures, patient assessments, and administrative duties. The role requires flexibility and professionalism in a fast-paced environment and includes floating to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. The position works under the direct supervision of providers and interacts with clinical staff, physicians, patients, families, and external contacts.

This is a full-time position working three 12-hour shifts per week on a variable schedule. It is not a Monday–Friday position; availability is required for any day of the week, including weekends, holidays, and rotating shifts as business needs require. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program and obtain national certification within 12 months of hire.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active Medical Assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT.
• BLS certification required upon hire.
• Strong computer skills, including the ability to use medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.
• Availability to work three 12-hour shifts per week on a variable schedule, including any day of the week, weekends, holidays, and rotating shifts as business needs require.
• Ability to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.
• Uncertified applicants must provide proof of completion of a formal Medical Assistant education program and obtain national certification within 12 months of hire.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to clinicians.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone when needed; use universal precautions and personal protective equipment; prioritize patient flow.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results; support clinicians in providing optimal care and administer medications when authorized by policy or direction.
• Provide clerical support and maintain complete patient documentation, including medical records and related laboratory, authorization, X-ray, hospital, and prior-care information; provide accurate and timely billing information.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines; perform basic equipment maintenance and coordinate repairs.
• Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
• Communicate effectively with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training, as needed or directed.
• Prioritize information from multiple sources to support responses to changes in patients’ and families’ health status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED