Urgent Care Medical Assistant

Banner Health•Mesa, AZ

1d•Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care at Banner Health Urgent Care by assisting providers and nursing staff with clinical procedures, patient assessments, and administrative duties. The role requires flexibility, professionalism, and compassionate care in a fast-paced environment. The Medical Assistant may float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. The position works under the direct supervision of providers and interacts with staff, physicians, patients, families, and external health care contacts. This is a full-time position working three 12-hour shifts per week on a variable schedule. It is not a Monday–Friday position; availability for any day of the week, including weekends and holidays, and rotating shifts is required. The role is based in Banner Health Urgent Care – East Valley, Zone 5, with listed locations including Crismon & Southern, Higley & Southern, Lindsay & University, Gilbert & Southern, Val Vista & Guadalupe, Higley & Baseline, and Gilbert & McKellips. Uncertified Medical Assistants may be considered with proof of completion of a formal Medical Assistant education program. They must obtain national certification within 12 months of hire. Active Medical Assistant certification is required within one year of hire. BLS certification is required upon hire.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification required within one year of hire: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified candidates must provide proof of completion of a formal Medical Assistant education program and obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including ability to use medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
Availability for a variable schedule, including any day of the week, weekends, holidays, and rotating shifts, as business needs require.
Ability to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in a patient's condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone when needed and use universal precautions and appropriate personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing patient care.
Administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and providing accurate, timely billing information for patient encounters.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs as needed.
Monitor inventory, including medications, immunizations, equipment expiration dates, and recalls.
Maintain effective communication with internal and external customers and exemplify service orientation and teamwork.
Complete assigned projects within the scope established by the PM or supervising Medical Assistant.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support responses to changes in patients’ and families’ health status.