Phlebotomist / Administrative Assistant (50 Staniford)

One Medical•Boston, MA

2d•$24 - $26•Onsite

About The Position

One Medical is hiring a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, for its 50 Staniford office in Boston. The role provides venipuncture and other clinical support services while helping patients have a positive, seamless in-office experience. The position combines patient-facing clinical work, front-desk and administrative support, office upkeep, and collaboration with providers and teammates. The successful candidate will use compassionate, clear communication and strong customer-service skills in patient interactions, support the care team with clinical and clerical tasks, and help maintain an organized, welcoming office. The position is full time, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m. The work schedule may change based on business direction. The hourly pay range is $24–$26, with total compensation potentially varying based on factors such as skills, experience, and work location. One Medical offers benefits to regular team members working at least 24 hours per week and their dependents, beginning on the team member’s hire date. Listed benefits include paid sabbatical, free memberships, an Employee Assistance Program, medical, dental and vision plans, commuter benefits, PTO cash-outs, a 401(k) match, emergency childcare credit, paid maternity and paternity leave, paid life insurance, and disability insurance. Additional benefits listed for practicing clinicians do not appear specific to this role.

Requirements

At least six months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer-service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach as needed.
Provide venipuncture services for patients ranging from pediatric to geriatric populations, depending on the office.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounds, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for the team member, friends, and family
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues
Medical, dental, and vision plans
Pre-tax commuter benefits
Option to cash out up to 40 accrued PTO hours per year
401(k) match
Credit toward emergency childcare
Company-paid maternity and paternity leave
Paid basic life insurance
Short-term and long-term disability insurance