Phlebotomist / Administrative Assistant (50 Staniford)

One Medical•Boston, MA

1d•Onsite

About The Position

One Medical’s Phlebotomist/Administrative Assistant, internally known as Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support while helping patients have a positive in-office care experience. The role combines specimen collection with patient service and administrative support, including serving as a first point of contact, supporting patient flow, and maintaining the appearance and organization of the office. The position requires strong interpersonal, communication, and problem-solving skills, with a focus on empathetic, customer-centered care. The employee supports patients and care teams across lab and front-desk activities, works collaboratively with office and virtual care teams, and may take on additional job-related duties assigned by management. This is a full-time, 40-hour-per-week role based at One Medical’s 50 Staniford office in Boston, Massachusetts. Eight-hour shifts generally take place Monday through Friday between 7:30 a.m. and 6:30 p.m.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, problem solving, and support for in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.