Phlebotomist Trainee (50 Staniford)

One Medical•Boston, MA

1d•Onsite

About The Position

One Medical is seeking a motivated Phlebotomist Trainee to provide patient care and support while completing employer-sponsored training in phlebotomy and other clinical procedures. No prior phlebotomy or medical assistant experience is required. The trainee is a first point of contact for patients and helps deliver a positive in-office experience, supports the office team, and maintains patient- and employee-facing spaces. The role is based at One Medical’s 50 Staniford office in Boston, Massachusetts, and is full-time at 40 hours per week, with 8-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m. Within the first six months of employment, the trainee must successfully complete One Medical clinical training and any state-required education and/or certifications. After successful completion, responsibilities and compensation scale to the Lab Services Specialist/Member Support Specialist role. Future duties include venipuncture for patients from pediatrics through geriatrics, assisting with other clinical procedures, processing specimens, and supporting patients and providers with follow-up and administrative tasks.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
A proven ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Obtain BLS certification within 60 days of hire, subject to guidelines for the applicable metropolitan statistical area.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and support in-office providers with ad hoc requests.
Learn and use One Medical’s technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Obtain Basic Life Support (BLS) certification within 60 days of hire, based on guidelines within the applicable metropolitan statistical area.
After training and required education and/or certifications, provide venipuncture services to patients ranging from pediatrics to geriatrics.
After training, perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Support patients beyond the lab by answering messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as medical record and consult review, billing inquiries, and DOH reporting.