Phlebotomist Trainee (50 Staniford)

One Medical•Boston, MA

2d•$22 - $24•Onsite

About The Position

One Medical is seeking a motivated Phlebotomist Trainee to launch a healthcare career while providing patient support and learning phlebotomy and other clinical procedures. No prior phlebotomy or medical assistant experience is required. The role combines front-of-house and member-support responsibilities with sponsored clinical training. The trainee serves as a first point of contact for patients, helps maintain the office, supports providers and team members, and delivers empathetic, human-centered service. After successful completion of One Medical clinical training and any required state education or certifications, responsibilities and compensation scale to those of a Lab Services Specialist/Member Support Specialist. The position is full time, 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m. It is based at the 50 Staniford office in Boston, Massachusetts. Starting pay is $21.50 per hour; after successful completion of the specified training and requirements within the first six months, pay starts at $24 per hour. One Medical offers eligible regular team members and their dependents benefits beginning on the team member’s hire date, including medical, dental and vision plans; commuter benefits; a 401(k) match; paid sabbatical; paid maternity and paternity leave; life and disability insurance; emergency childcare credit; an Employee Assistance Program; free One Medical memberships; and PTO cash-out options. The posting also lists additional benefits for practicing clinicians, including malpractice coverage, a clinical research subscription, continuing medical education support, provider learning rounds, and a discounted conference rate.

Requirements

At least one year of experience in high-touch customer-facing or patient-facing roles.
Strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Willingness to complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Willingness to obtain Basic Life Support certification within 60 days of hire, according to applicable metropolitan guidelines.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task completion to service-level expectations.
Contribute to team development by participating in rounds, team huddles, and problem solving, and by supporting providers with ad hoc requests.
Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life electronic medical record system.
Perform opening and closing duties and maintain the office, including patient- and employee-facing spaces, supplies, and organization.
Complete One Medical clinical training and required state education and/or certifications within the first six months of employment.
Obtain Basic Life Support certification within 60 days of hire, based on guidelines for the applicable metropolitan statistical area.
After completing training and applicable requirements, provide venipuncture services to patients from pediatrics through geriatrics.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Support members beyond the lab by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical work such as medical record and consult review, billing inquiries, and DOH reporting.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid 100% by One Medical.
Short-term and long-term disability insurance paid 100% by One Medical.
For practicing clinicians: malpractice insurance coverage, an UpToDate subscription, an annual continuing medical education stipend, weekly provider learning rounds, and a discounted rate for One Medical’s annual REAL primary care conference.