Medical Office Assistant Administrative - Rex Digestive Health - Raleigh

UNC Health•Raleigh, NC

2d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills and is primarily located at the North Raleigh office. This is a full-time, onsite position with a day schedule and 40 standard hours per week. The position supports the Digestive Health Raleigh unit of UNC Health Medical Group. It maintains compliance with organizational policies, revenue cycle and financial audit guidelines, and safety and regulatory requirements, including HIPAA, OSHA, and infection prevention procedures. The assistant also participates in unit performance improvement activities and works with patients, families, visitors, and teammates.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organizational employees.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally; provide complete and accurate information; and perform other administrative duties as required.
Perform patient check-in and check-out accurately.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Maintain compliance with safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service to patients, families, and visitors; communicate effectively and work as part of a team.