Medical Office Assistant Administrative

UNC Health•Raleigh, NC

1d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills. It supports NC Neurology at UNC Health MG Group Practices and is an onsite, full-time position in Raleigh, North Carolina, with a day schedule and 40 standard hours per week. The position maintains compliance with organizational policies, revenue cycle and financial audit guidelines, and safety and regulatory requirements, including HIPAA, OSHA, and infection prevention policies. It also participates in unit performance improvement activities. The role is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully owned subsidiary of UNC Health Care System, and is not a state-employed position.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of patients or organization employees.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally while providing complete and accurate information; and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, including obtaining current insurance verification and authorization and coding visits with accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Maintain compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service when interacting with patients, families, and visitors, and demonstrate effective communication and teamwork.