Float Phlebotomist / Administrative Assistant (Fenway)

One Medical•Boston, MA

7d•$26 - $28•Onsite

About The Position

One Medical is hiring a Float Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support patient care and office operations. The role provides venipuncture and other clinical support while creating a positive, welcoming in-office experience. It serves as a first point of contact for patients and helps maintain the appearance and readiness of the office. The position primarily works at the Fenway office and provides support to the South End, Copley Square, and Porter Square offices in Boston. Flex Lab Services Specialists/Member Support Specialists support multiple One Medical locations in a market; locations and schedules may change. The role combines patient-facing clinical and administrative work. It includes specimen collection and processing, support with extended-scope clinical tasks, front-of-house duties, patient communication and follow-up, and assistance to providers and the virtual medical team. The employee also helps maintain office spaces and supplies, participates in team activities, and uses One Medical’s technology systems to complete daily work. This is a full-time position of 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m. The schedule may change based on business direction.

Requirements

At least six months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A record of persisting through change, taking action to address challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions; support patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to work with team members and complete daily tasks.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.