Float Phlebotomist / Administrative Assistant (Fenway)

One Medical•Boston, MA

6d•Onsite

About The Position

One Medical’s Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, supports patients across the Fenway office primarily and may also provide support at the South End, Copley Square, and Porter Square offices in Boston. The role combines venipuncture and other clinical support with front-desk and administrative duties, helping patients have a positive, seamless in-office experience. The position serves as an ambassador for patients, maintains the appearance and organization of office spaces, and provides additional support as requested by practice and operations leaders or providers. Location and schedules are subject to change.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action to address challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE principles in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem-solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.