Clinical Administrative Assistant

Fresenius Medical Care • Alexandria, VA

7d • $16 - $26

About The Position

Perform general office duties incorporating a variety of basic and routine clerical and secretarial tasks in a clinical environment. As a secretary/receptionist at Fresenius Kidney Care, serve as a front-desk representative at an outpatient or hospital facility and provide administrative support to clinic operations and customer care for patients living with kidney disease.

Under general supervision, follow established company policies and procedures and apply acquired job skills. Duties may vary according to location and business need and include patient engagement and front-desk support, scheduling and registration, and administrative support. The role may involve travel between assigned facilities and other community locations. The work environment may be a health care facility with controlled air temperature and moderate noise, with possible exposure to infectious and contagious diseases or materials.

The position requires a high school diploma or GED and at least six months of relevant experience without a degree. One to two years of related experience is preferred. The hourly rate is $16–$26, depending on work location and qualifications. The position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, and parental leave.

Requirements

• High school diploma or GED.
• At least six months of relevant experience without a degree.
• Knowledge of office procedures.
• Proficiency in Microsoft Office applications.
• Ability to adapt to supporting software applications.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Resourcefulness and initiative in addressing issues.
• Strong organizational skills.
• Ability to multitask, manage time, and prioritize tasks.
• Customer service orientation.
• Good verbal communication skills.
• Pleasant telephone manner.

Nice To Haves

• One to two years of related experience.
• Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Answer telephone calls and route them to the appropriate person.
• Professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
• Distribute incoming mail.
• Obtain signatures needed to process admissions data in accordance with company policies and procedures.
• Maintain patient confidentiality.
• Maintain accurate records of hospitalization, patient travel, and related information to support scheduling and ancillary testing coordination.
• Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
• Arrange patient travel by contacting appropriate parties and providing requested medical records; coordinate transient patient paperwork.
• Coordinate transfer placements and confirmations with the Clinical Manager.
• Confirm admissions paperwork is complete and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
• Assist with medical appointment referrals and scheduling, and with transportation coordination and referrals.
• Ensure relevant data entry is completed for Crown Web, including ESRD 2728, ESRD 2746, and PART.
• Scan insurance cards monthly.
• Set up and maintain filing systems and basic databases as applicable.
• Complete forms and reports required by company offices, vendors, and agencies.
• Prepare purchase orders using the appropriate software application.
• Assist with facility or department accounts receivable and accounts payable as needed.
• Maintain inventory of necessary office supplies.
• Assist in auditing records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
• Assist in collecting patient demographic information and Continuous Quality Improvement data.
• Assemble, file, and maintain patient medical records.
• Print the patient schedule and pull patient charts daily.
• Arrange package pickup and delivery.
• Assist with month-end reporting requirements.
• Participate in center or team huddles, staff meetings, and collaboration sessions.
• Attend education and training sessions as appropriate and apply key learnings.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED