Clinical Administrative Assistant

Fresenius Medical Care•Miami, FL

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. Serves as the front-desk point of contact at an outpatient or hospital facility and provides administrative support to maintain clinic operations and customer care for patients and their families. Under general supervision, follows established company policies and procedures and applies acquired job skills. Responsibilities may vary based on location and business need.

Requirements

High school diploma or GED.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer service attitude.

Nice To Haves

1–2 years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests and monitor reception and waiting areas.
Maintain a professional environment, distribute incoming mail, obtain signatures for admissions data processing, and protect patient confidentiality.
Maintain accurate records related to hospitalization, patient travel, scheduling, and ancillary testing.
Prepare and organize medical records for travel, transplant, disability, and other purposes; coordinate travel records and transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed in Crown Web for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases, and complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software; assist with accounts receivable and accounts payable as needed.
Maintain office supply inventory and assist with auditing medical records for ongoing compliance with standards.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend education and training sessions and apply key learnings.