Clinical Administrative Assistant

Fresenius Medical Care•Port Saint Lucie, FL

About The Position

Performs general office duties, including basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk contact at a Fresenius Kidney Care outpatient or hospital facility, providing administrative support to clinic operations and customer care for patients and their families. Responsibilities may vary based on location and business need and include patient engagement, scheduling and registration, records and data management, and general administrative support. The role works under general supervision and has no supervisory responsibilities.

Requirements

High school diploma or GED required.
Minimum of 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer service attitude.
Good verbal communication skills.
Pleasant telephone manner.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures, while maintaining patient confidentiality.
Maintain records of hospitalization and patient travel to coordinate scheduling and ancillary testing.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other matters.
Coordinate patient travel by contacting relevant parties and providing requested medical records; coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and transportation coordination and referrals.
Ensure data entry is completed for Crown Web, including data related to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable functions as needed.
Maintain inventory of office supplies.
Assist with audits of medical records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
Assist with collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings.
Attend education and training sessions as appropriate and apply key learnings.