Clinic Administrative Assistant - Part Time

Fresenius Medical Care•Evansville, IN

About The Position

The Clinic Administrative Assistant performs general office duties and basic clerical and secretarial work in a clinical environment. As a receptionist and administrative support team member at Fresenius Kidney Care, this position helps maintain clinic operations and provide customer care to patients and their families. Depending on location and business needs, duties may include greeting patients and guests, answering and routing calls, maintaining reception areas, coordinating patient scheduling and registration, preparing and handling medical records, assisting with referrals and transportation coordination, processing paperwork, and providing general administrative support. The role also supports recordkeeping, compliance, reporting, purchasing, inventory, and accounts payable or receivable functions as needed. The work involves desk and personal computer tasks and interaction with patients, facility staff, and physicians. Travel between assigned facilities and locations in the community may be required. The environment may have controlled air temperature and moderate noise, with possible exposure to infectious or contagious diseases or materials. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Resourcefulness and initiative in addressing issues.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service orientation.
Good verbal communication skills and a pleasant telephone manner.
Ability to perform desk and personal computer work and interact with patients, facility staff, and physicians.
May be required to travel between assigned facilities and locations within the community.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Greet patients and guests professionally and maintain a professional reception and waiting area.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain records of hospitalization, patient travel, and related coordination needs.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other matters.
Coordinate patient travel and provide requested medical records; coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Collect, fax, and scan admissions paperwork and send it to designated departments, such as billing.
Assist with medical appointment referrals and scheduling, and transportation coordination and referrals.
Ensure required Crown Web data entry is completed, including data related to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with facility accounts receivable and accounts payable functions as needed.
Maintain inventory of office supplies.
Assist with audits of medical records for ongoing compliance with standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings.
Attend relevant education and training sessions and apply key learnings.