Clinic Administrative Assistant

Fresenius Medical Care•Spring, TX

13d

About The Position

Perform general office duties involving basic and routine clerical and secretarial tasks in a clinical environment. Serve as the front-desk representative at an outpatient or hospital facility and provide administrative support to clinic operations and patient care. Under general supervision, follow established company policies and procedures and apply acquired job skills. Responsibilities may vary based on location and business needs.

Requirements

High school diploma or GED.
At least six months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Resourcefulness and initiative in addressing issues.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service orientation.
Good verbal communication skills and a pleasant telephone manner.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail.
Obtain required signatures to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records related to hospitalization and patient travel to support scheduling and ancillary testing coordination.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Arrange patient travel by contacting relevant parties and providing requested medical records.
Coordinate transient patient paperwork, transfer placements, and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and with transportation coordination and referrals.
Ensure data entry is completed for Crown Web in relation to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using appropriate software.
Assist with accounts receivable and accounts payable functions as needed.
Maintain office-supply inventory.
Assist with audits of records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings.
Attend education and training sessions and apply key learnings.