Clinic Administrative Assistant

Fresenius Medical Care•Memphis, TN

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant serves as a front-desk representative at a Fresenius Kidney Care outpatient or hospital facility and provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. Under general supervision, follows established company policies and procedures and applies acquired job skills. Duties may vary according to location and business needs and include patient engagement and reception, scheduling and registration, medical-record and administrative support, and participation in staff and training activities.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills; good verbal communication skills and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person; greet patients and guests professionally and maintain the reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and ancillary testing; prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Arrange patient travel by contacting relevant parties and providing requested medical records; coordinate transient patient paperwork, transfer placements, and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, such as billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and transportation coordination and referrals.
Ensure Crown Web data entry is completed for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases, complete forms and reports, and prepare purchase orders using appropriate software.
Assist with accounts receivable and accounts payable functions as needed; maintain office-supply inventory.
Assist with audits of medical records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles, staff meetings, and appropriate education and training sessions; apply key learnings.