Clinic Administrative Assistant

Fresenius Medical Care • Santa Fe, NM

3d

About The Position

Performs general office duties, including basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk representative at an outpatient or hospital facility and provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. Works under general supervision, follows established company policies and procedures, and applies acquired job skills. Duties may vary based on location and business needs.

Requirements

• High school diploma or GED.
• At least 6 months of relevant experience if the candidate does not have a degree.
• Knowledge of office procedures.
• Proficiency with Microsoft Office applications and ability to adapt to supporting software applications.
• Good verbal communication skills and a pleasant telephone manner.
• Professional attitude and appearance; solid written communication; resourcefulness and proactivity in addressing issues; strong organization; ability to multitask, manage time, and prioritize tasks; and a customer-service attitude.

Nice To Haves

• One to two years of related experience preferred.
• Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

• Answer and route telephone calls; professionally greet patients and guests; monitor reception and waiting areas; distribute incoming mail; maintain a professional environment and patient confidentiality; and obtain signatures needed to process admissions data.
• Maintain accurate records related to hospitalization and patient travel; prepare and provide medical records for travel, transplant, disability, and other needs; coordinate transient patient paperwork and transfer placements; confirm admissions paperwork is completed and sent to designated departments; and assist with medical appointment referrals, scheduling, transportation coordination, and referrals.
• Ensure data entry is completed for Crown Web, ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly; and collect patient demographic information and Continuous Quality Improvement data.
• Set up and maintain filing systems and basic databases; complete forms and reports; prepare purchase orders; assist with accounts receivable and payable as needed; maintain office-supply inventory; and assist with month-end reporting.
• Assist with auditing records for compliance with medical-record standards; assemble, file, and maintain patient medical records; print patient schedules and pull charts daily; and arrange package pickup and delivery.
• Participate in center or team huddles and staff meetings, and attend applicable education and training sessions and apply key learnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED