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Front Office Management Trainee

Platinum Coastal Group•Kansas City, KS

About The Position

This entry-level role develops future front-office leaders through structured training in guest service, reservations, operations, and team coordination. The trainee learns front-desk and guest-services procedures, supports daily arrivals, departures, and guest requests, and assists with shift coordination and service standards. The role also develops skills in problem solving, communication, and operational leadership. A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but training may be provided for entry-level hires. This is an opportunity to build experience and grow within a customer-focused environment.

Requirements

  • Personable and dependable.
  • Composed in busy environments.
  • Comfortable starting conversations.
  • Attentive to details.
  • Motivated to create a positive guest experience.

Nice To Haves

  • Prior hospitality experience can be helpful.

Responsibilities

  • Learn front-desk and guest-services procedures firsthand.
  • Support daily arrivals, departures, and guest requests.
  • Assist with shift coordination and service standards.
  • Develop skills in problem solving, communication, and operational leadership.

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