Learning Experience Designer Jobs

About The Position

Requirements

• At least 4 years of experience in instructional design, learning experience design, or customer education; B2B SaaS experience is preferred.
• A portfolio of learning experiences designed for adult learners, with evidence of the results they produced.
• Strong grounding in instructional design frameworks, including adult learning theory, performance analysis models, design models, and evaluation models, and the judgment to select appropriate approaches.
• Experience designing accessible learning content.
• Strong project and program management skills, including prioritizing and scoping requests and building program processes and frameworks.
• Experience connecting learning data to product usage or business outcomes.
• Hands-on experience building LLM workflows, automations, or agents that support the learning design process, such as tracking product changes, flagging outdated content, and drafting updates for review; experience limited to generating content is not sufficient.
• Ability to demonstrate what you built, what worked, and how you checked the output; work, personal projects, and experimentation count.
• Systems thinking and ability to design content as modular, reusable components with consistent structure and metadata.
• Experience with course authoring tools, LMS platforms, and video.
• Consultative communication skills, including working with subject-matter experts, pushing back with evidence, and explaining approaches to senior stakeholders.
• Strong cross-team collaboration to keep processes, content, and programs aligned across Professional Services and Product.
• Builder mentality and comfort being the first in a role and creating structure where none exists.
• Curiosity and drive to lead what comes next, including active engagement with customer education and instructional design communities and ongoing experimentation with AI in learning systems.
• Willingness to travel occasionally.

Nice To Haves

• Experience building AI agents or automations.
• Experience running or building certification programs.
• Experience creating paid learning offerings.
• Experience scoping Statements of Work.
• Experience working with revenue teams.
• Experience in B2B SaaS.

Responsibilities

• Serve as the shared learning design resource for Education Services, Managed Services, Consulting, Advisory, and Partner Delivery.
• Run a single intake and prioritization process for learning design requests across Professional Services.
• Create and maintain an instructional design rubric for reviewing customer-facing assets before publication.
• Partner with Gong Academy, Help Center, and In App Guidance on release readiness so customer content stays current with product releases.
• Manage multiple projects and programs from scoping through launch, maintaining clear timelines and stakeholder updates.
• Design and operate an AI-orchestrated workflow that moves content from intake through outline, draft, subject-matter expert review, and publication.
• Build templated, AI-ready content types, a shared product and process knowledge base, and reusable skills and prompts that capture recurring design decisions.
• Build AI agents or automations that identify content needing updates as the product changes and draft proposed changes for review.
• Set standards for where AI drafts and where people own the work, including review standards for accuracy, accessibility, and quality.
• Monitor and improve AI agents and workflows, incorporating review decisions to reduce manual upkeep.
• Design and build tailored training assets, enablement kits, job aids, eLearning, video, and workshop materials for large enterprise customers.
• Partner with Academy to define the boundary between scaled education and premium education, and design premium offerings such as certifications and paid Academy content.
• Scope and build custom learning content for paid Professional Services engagements, and partner with Services to package work into paid learning offerings and scope it into Statements of Work.
• Develop a repeatable, scalable way to deliver custom engagements so customers receive needed assets quickly.
• Use learner feedback, product usage, and customer signals to decide what learning content to build, update, or retire.
• Travel occasionally.

Benefits

• Medical insurance plans
• Dental insurance plans
• Vision insurance plans
• Flexible wellness stipend (Wellbeing Fund)
• Mental health benefits, including covered therapy and coaching
• 401(k) program
• Education and learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work-from-home stipend
• Potential incentive compensation, bonus, and equity